Specialists of a medical institutionMOSCOW, Jan 18 Routing calls from citizens to medical institutions and ambulance services on the topic of coronavirus was carried out in all regions on January 15-17, problems were identified in some, Deputy Prime Minister Dmitry Chernyshenko said at the coordinating council under the government of the Russian Federation to combat COVID-19. through January 17, stress testing of call centers in all regions was carried out in order to identify possible problems in their work and, if necessary, provide assistance,» Chernyshenko said. .jpg» />The Kremlin is not discussing new lockdowns due to the situation with coronavirusAs part of stress testing, according to him, multiple loads on the system were simultaneously ensured, for which more than 15,000 employees of Rostelecom were involved, who simultaneously called 122 across the country . They checked the successful dialing to the operator within two minutes and the correct routing of citizens' calls. «What are the results? We understand that this was a load stress test, but it confirmed the insufficient staffing of the registries of medical institutions and operators of regional call centers,» said Vice -premier.
The Ministry of Health approved a list of contraindications for vaccination against COVID-19He noted that, according to current standards, the proportion of unanswered calls with a standard connection waiting time should not exceed 5%. “Only five entities met this indicator, that is, they are now ready for the possible peak load. These are the Tula Region, the Republic of Tuva, the Ulyanovsk Region, the Kurgan Region, the Republic of Mordovia and the Jewish Autonomous Region. In 21 entities, more than half of the calls were not received operators within a standard period of two minutes,” Chernyshenko said. “I note that, by the way, those regions that actively use artificial intelligence and modern technologies can achieve excellent call reception rates and manage with fewer physical operators in call centers. As of today, 52 regions have implemented this technology or are starting to use it,» the Deputy Prime Minister added. In turn, Prime Minister Mikhail Mishustin stressed that it is necessary to establish daily monitoring by dialing 122. «It is necessary to establish daily monitoring by dialing into the call -122 centers in each region.If the governors take it personally, then, believe me e, the situation will improve immediately,» the prime minister said.
